Troubleshooting / FAQ
This sections tries to solve common problems and frequently asked questions.
Last updated
This sections tries to solve common problems and frequently asked questions.
Last updated
The following questions will be answered here:
Check the "Point Distribution" section to fully understand how the point distribution works and when it is done.
The points for your interactions are not distributed yet (Raid is still ACTIVE) or your Twitter (X) account is shadow banned.
Make sure everything is up-to-date:
check for OS updates
check for Twitter (X) app updates
check for Telegram updates
Make sure you are not using Telegram X application
Make sure your country is not Blocking the WebApp (Nigeria)
Telegram X is an alternative Telegram app with redesigned internal application architecture.
RaidSharksBot does not support Telegram X.
Some countries are blocking the WebApp. If you are located in the following countries the only solution is to use a VPN:
Nigeria
Make sure everything is up-to-date:
check for OS updates
check for Twitter (X) app updates
check for Telegram updates
In 99% this means, that you are acting with a Twitter (X) account which is shadow banned. As we can´t get into all the details in this guide, we refer to Twitter´s policies and terms. Please do your own research. The only working solution is to let your account cool off for a while. Shadow ban will automatically be removed by Twitter.
How can I check if I'm shadow banned on X?
There are several websites out there claiming to check your account for being shadow banned. Those don´t work! Only reliable method is to ask a user who does not follow you and does not interact with the same content like you, if he/she can see your interactions. If he can't, you might be shadow banned. Letting the account cool off for a while may help to remove the ban.
There are other things which could be a reason as well.
Please also make sure that you....
... are not raiding with a shadow banned X Account.
... you checked the "Raid Summary" AFTER the raid is finished and the Raid status became INACTIVE. If the raid is still ACTIVE the Point distribution was not done yet.
... are interacting on X with the same X account you verified with. People using multiple accounts sometimes interact with the wrong Account without even noticing. Doing so will end up in the bot not seeing interactions from the X Account your Telegram Account is verified with.
... have participated with the raid while it really was "ACTIVE". You can only gain points while a raid is ongoing. As soon as its target is met, raid is ended manually or a new raid is started, the status of the raid becomes INACTIVE. In this status, users don´t get any points for interacting. You can still use the bot and interact on X, but no points are distributed.
... are not blacklisted by an admin. If you can see you are getting points on the "Raid Summary" but you cannot find yourself on the leaderboard, please contact the admins of the group this raid was started in. You might have been blacklisted by an admin.
... double check your privacy settings. Can you see a small lock next to your Twitter Username? If so, you have a privacy setting turned on. All users who do NOT follow you, can´t see your interactions. That includes the bot. Make sure the setting is OFF.
If that´s the case, please double check if you got admin permissions. Only admins can control the bot. They need minimum admin rights and no special permissions. Also make sure that the bot itself has all the permissions like shown on the picture below:
The bot does not need all of those permissions. However, admin permissions in Telegram are a bit special. So we noticed a few groups having issues when the bot had less permissions. So this is a "fail safe" setting for all groups! That said, you can also try to reduce permissions from there and just see how it does for your group. We cannot cover all the details in here on that topic. But the bot may work in your group as well with less permissions.
Usually this occurs if the bot is not able to send you a verification link.
This can occur when...
you entered your Twitter username wrong. Make sure you use the one beginning with @ and also respect capital and non-capital letters.
the bot is not able to send you a direct message on Twitter (X) cause of privacy setting. Check your twitter settings if accounts which do not follow you are allowed to DM.
Yes you can fully customize it. However, this is a paid premium function. You can find more infos on that topic in the "White Label" Section.
